Refund Policy

Payment Plan Policy for UstackSchool Programs

  1. Refund Eligibility:

    • Refund requests will only be considered within the first 14 days from the date of purchase for our self-paced courses.
    • Refunds will not be granted after 14 days from the date of purchase.
    • Live training events and workshops are non-refundable but may be subject to rescheduling under certain circumstances.

  2. Conditions for Refund Eligibility:

    To be eligible for a refund, the following conditions must be met:
    • The refund request must be submitted within the specified 14-day period.
    • The course content has not been accessed or downloaded.
    • Live training events and workshops must be cancelled at least 7 days before the scheduled date to be eligible for a rescheduling or refund.

  3. Refund Process:

    • To initiate a refund request, please contact our support team at hello@ustackschool.com
    • Provide your full name, contact information, course details, and the reason for the refund request.
    • Our support team will review your request and respond within 5 business days.
    • Refund may take 48-72hrs upon confirmation by our support team of initiating the refund

  4. Refund Amount:

    • If the refund request is approved, the refund will be processed using the same payment method used for the original purchase.
    • Refunds may be subject to processing fees or deductions, and the final refunded amount will be at the discretion of UstackSchool.

  5. Course Cancellations:

    • UstackSchool reserves the right to cancel a course or training event due to unforeseen circumstances, including insufficient enrollment or instructor unavailability.
    • In such cases, participants will be offered the option to transfer to another course or receive a full refund.

  6. Modification of Training Dates:

    • Participants who are unable to attend a live training event on the scheduled date may request a one-time transfer to a future session. This request must be made at least 7 days before the original event date.

  7. Exceptions:

    • UstackSchool may, at its discretion, consider exceptions to this refund policy based on special circumstances. Such exceptions will be determined on a case-by-case basis.

  8. Contact Information:

  9. Policy Updates:

    • UstackSchool reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing UstackSchool. We are committed to providing you with exceptional training and support throughout your learning journey.